We respect your privacy and are committed to explaining how data is collected, used, protected, and managed across Hey Trainer services.
We, Hey Trainer, respects your privacy and is committed to protecting the personal data of all users, including children under the age of 13. This Privacy Policy explains what data we collect, why we collect it, how it is used, how it is protected, and the rights of users and parents. This policy applies to the Hey Trainer mobile application, website, and all related services. By using Hey Trainer, you agree to the practices described in this policy.
We collect only the information necessary to provide and improve our services.
We use collected data to operate and improve Hey Trainer services.
Provide personal training and lifestyle services
Match users with suitable trainers
Schedule sessions and process payments
Track progress and improve user experience
Ensure safety and platform security
Comply with legal obligations
We do not sell personal data
Hey Trainer uses Stripe as a secure third-party payment processor.
We do not store credit or debit card details
All transactions are encrypted and processed securely by Stripe
Stripe’s privacy practices apply to payment information
We share limited data only when necessary.
Assigned trainers (only relevant session information)
Trusted service providers (hosting, analytics, payments)
Legal authorities if required by law
Children’s data is never shared for advertising or marketing purposes
Hey Trainer limits advertising and analytics practices, especially for children.
No personalized ads for children
Analytics data is anonymized
No third-party behavioral tracking for children under 13
Hey Trainer complies with the Children’s Online Privacy Protection Act (COPPA) and platform family policies.
Parents can review their child’s data
Parents can request corrections
Parents can request deletion of data
Parents can withdraw consent at any time
Contact: support@heytrainer.ae
Subject: Child Data Request
We use industry-standard safeguards to protect user data.
Encrypted data storage
Secure servers
Role-based access control
Regular security audits
No system is 100% secure, but reasonable measures are taken
We retain data only as long as necessary.
Inactive accounts may be anonymized or deleted
Parents can request immediate deletion of a child’s data
User rights vary by region.
Access your data
Correct inaccurate information
Request data deletion
Withdraw consent
Export your data
Requests can be made via email
Hey Trainer serves users globally.
Users consent to data processing under this Privacy Policy
Applies even if local data protection laws differ
We may update this Privacy Policy periodically.
Users will be notified of material changes via app or email
For privacy questions or concerns.
Email: support@heytrainer.ae
Company: Hey Trainer App Personal Sports Coaching Services L.L.C
Website: https://www.heytrainer.ae